FAQs

How do I sign up to hear more about what's going on at Paper + Bean? 
Click here to subscribe to our newsletter and save 10% off your first order!

Are your products eco-friendly?
All of the products we design are environmentally friendly and we have spent ages and ages researching the suppliers and other brand products we offer to make sure we're all sharing similar sustainability values 🌎🤗

We've also supported lots of reforestation projects! Have a look here 🌳

Where are your products made? 
We are a small online store based in the UK. Our own branded products are made in the UK while we source other brands from around the world to bring you the best mix and quality of toys for your little ones.

Do you ship outside of the UK?
We currently only ship to the United Kingdom but please message us if you are looking to place an order and live outside of the UK and we can look into postage costs for you.

How much does postage cost?
FREE Standard (2-4 working days) on all orders over £30
£4.50 Standard (2-4 working days)
£5.50 Express (1-3 working days)

What payment methods do you accept?
We accept all major credit cards, PayPal and Apple Pay.

How long will my order take to arrive?
All orders are sent using a tracked service with Royal Mail and are dispatched within 2 working days with a 2-3 working day delivery time from the day of dispatch. You can upgrade to Express for delivery within 1-2 working days.

How can I track my order?
Once we have shipped your order, we'll send you a dispatch email which will include your tracking number - either click the link or copy and paste that number into Royal Mail Track + Trace service.

I'm not happy with my order. Can I return it?
This isn't something we like to hear but if you've changed your mind, haven't used the item and it's in the same condition you received it in, no worries. Please email jen@paperandbean.co.uk within 3 days of receipt if you wish to return an item. 

Your name and address will need to be included within your return to enable it to be processed. Return postage will need to be a recorded or tracked service. Paper + Bean cannot be held responsible for any lost return items. The cost of the return will be the customer's responsibility.

I'd like to stock your products in my store. Do you offer wholesale? 
We do! Pop an email to jen@paperandbean.co.uk for more information.

Where did the name Paper + Bean come from? 
One of our values at Paper + Bean is about being content with the little things, and that's just how the name came about in the first place; the enjoyment of sitting with a book or magazine (Paper) with a coffee in hand (Bean). It's as simple as that!